Privacy Policy

Bolt Freight LLC is the data controller for personal data collected through this website and in the course of providing shipping and logistics services. Bolt Freight LLC is registered in the State of Colorado and operates in compliance with the California Consumer Privacy Act (CCPA) as amended by the CPRA and other applicable U.S. data protection laws. As a best practice, we also align our privacy program with widely recognized data protection principles such as those in the GDPR.

For privacy inquiries, contact our privacy team at support@boltfreight.us.

We collect the following categories of personal data:

• Identification data: Full name, job title, company name, business address, phone number, and email address provided when you request a quote, create an account, or contact us.
• Shipment data: Origin and destination addresses, commodity descriptions, shipping documentation, and Consignee contact details necessary to arrange transportation.
• Payment data: Billing address, credit card last four digits, and payment confirmation status. We do not store full credit card numbers — payments are processed by PCI-DSS compliant payment processors.
• Usage data: IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools. See our Cookie Policy for details.
• Communications: Email and chat correspondence between you and Bolt Freight for the purpose of providing customer support and handling claims.

We only process personal data when we have a valid reason to do so. As a best practice, we follow the GDPR’s Article 6 categories:

• Contractual necessity: Processing your identification and shipment data to provide the transportation services you have requested.
• Legal obligation: Retaining shipment records and transaction data as required by tax laws, federal motor carrier regulations, and other legal requirements.
• Legitimate interests: Analyzing usage data to improve our website, detecting fraud, and maintaining network security.
• Consent: Processing personal data for marketing communications and non-essential cookies. You may withdraw consent at any time.

We use your personal data to:

• Provide and manage shipping services, including quoting, booking, tracking, and delivery.
• Process payments and issue invoices.
• Comply with federal motor carrier, tax, and other regulatory requirements.
• Communicate with you about your shipments, account, and service updates.
• Detect and prevent fraud, misuse, and security incidents.
• Improve our website, services, and customer experience through analytics.
• Comply with legal, tax, and regulatory obligations.

We retain personal data only for as long as necessary to fulfill the purposes described above:

We share personal data with the following categories of recipients, only to the extent necessary to provide the Services:

• Carriers: Motor carriers and rail carriers for the purpose of transporting your shipment.
• Regulatory authorities: The Federal Motor Carrier Safety Administration, the U.S. Department of Transportation, and other regulatory bodies for compliance.
• Warehousing partners: Third-party warehouse operators handling your cargo.
• Insurance providers: Cargo insurance underwriters for the purpose of issuing certificates and processing claims.
• Payment processors: PCI-DSS compliant processors for handling credit card and bank transactions.
• IT service providers: Cloud hosting, analytics, and email service providers operating under data processing agreements (DPAs) that meet our security and privacy standards.

Bolt Freight is a U.S. company, and the personal data we collect is stored and processed in the United States. When we share data with the service providers described in Section 6, we:

• Require written data processing agreements that restrict how each provider may use your data.
• Vet providers for security controls before onboarding and re-review them periodically.
• Limit what is shared to the minimum needed to perform the service.

California residents have the rights listed in Section 9 under the CCPA/CPRA. As a best practice, we apply the following practices to every customer, in line with widely recognized privacy principles:

To exercise any of these rights, contact us at support@boltfreight.us. We will respond within 30 days.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know: Request disclosure of the categories and specific pieces of personal data we have collected about you.
• Right to delete: Request deletion of your personal data, subject to exceptions for legal retention.
• Right to correct: Request correction of inaccurate personal data.
• Right to opt out of sale or sharing: We do not sell personal data. You may opt out of "sharing" (targeted advertising) by disabling cookies.
• Right to limit use of sensitive personal information: We do not collect sensitive personal information as defined by CPRA beyond what is necessary for shipping services.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, submit a request to support@boltfreight.us. We will verify your identity before responding and will comply within 45 days as required by CCPA.

Our Services are intended for business use. We do not knowingly collect personal data from children under 16 years of age. If you believe we have collected data from a child under 16, contact us at support@boltfreight.us and we will delete it promptly.

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include: TLS encryption for data in transit, encryption at rest for stored data, access controls and role-based permissions, regular security audits, employee training on data protection, and incident response procedures.

In the event of a personal data breach likely to affect you, we will notify affected individuals without undue delay and will notify regulators where required by law.

We use cookies and similar technologies to operate our website, analyze traffic, and improve user experience. For details on the types of cookies we use and how to manage your preferences, see our Cookie Policy.

We may update this Privacy Policy from time to time. Material changes will be communicated by email to active Shippers and by posting a notice on our website at least 30 days before the changes take effect.